At Premier Tech Chronos, we understand your need for a supplier capable of quickly delivering the right part for your equipment. Our experienced parts specialists (English-, French- and Spanish-speaking) are available to take your orders and answer your spare parts questions.
We take orders Monday through Friday: 8:00 AM to 8:00 PM (EST)
The location of our 8 spare parts depots worldwide:
AMERICA: Quebec (Canada), Utah (USA), Alabama (USA) and Jundiai, SP (Brazil). Client Services Centre in California (USA).
EUROPE: The Netherlands. Client Service Centres in the United Kingdom, France, Italy, Germany and Lithuania
ASIA: Thailand, India and China. Client Service Centres in Vietnam and Indonesia.
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Our Parts Departments can be reached at:
Toll-free (USA/CAN): 1 855-WECARE-6
Quebec, Canada – All Premier Tech equipment, any W.G. Durant, BAG Equip, Verville, Erin and Chronos Richardson equipment
Phone: +1 418-867-8884
Fax: +1 418-862-6642
Utah, USA – Any STONEPAK equipment and predecessors: Bates, St. Regis Bates, Stone Container, Smurfit Stone, Altivity and Graphic Packaging
Phone: +1 801-536-0431
Fax: +1 801-363-7830
Alabama, USA – Any vonGAL Equipment
Phone: +1 334-261-2779
Fax: +1 334 261-2800
Our parts team is used to handling emergencies. You can rest assured that they will do everything in their power to quickly deliver the right part you need. Nothing will stop them from supporting you. All inquiries will be processed; the team will take the time to research the right part if you don’t have the exact part number.
We offer several spare parts kits that can include routine wear parts or even whole control modules. We can provide suggested spare parts lists if you would like to carry a minimum number of spares on your shelves to minimize potential downtime. We can also analyze your needs and prepare customized spare parts lists tailored specifically to your equipment and needs. We can even supply parts for equipment in your plant that is not from Premier Tech Chronos.
Genuine Parts and Services
This logo certifies the integrity and authenticity of all the parts used to build your top-of-the-line equipment. Premier Tech Chronos are the sole approved owners of all original technical drawings and design improvements. We ask you to be careful when choosing your spare parts suppliers and service contracts and we strongly recommend that you only use parts distributed by Premier Tech Chronos. We recognize that there is choice available on the market but your choices may have an impact on the performance of your equipment as well as on its longevity. Please remember that Premier Tech Chronos alone owns the Intellectual Property (IP) for the following brands: PREMIER TECH CHRONOS, PREMIER TECH SYSTEMS, STONEPAK, vonGAL, CHRONOS RICHARDSON, VERVILLE, DURANT, RICHARD SIMON, BATES, ST. REGIS BATES, STONE CONTAINER, SMURFIT STONE, ALTIVITY, GRAPHIC PACKAGING and ALMEIDA MARTINS. You should also be aware that opting to use another supplier may affect your warranty.