Technical support Technical support

Free technical support 24/7, 365 days a year, for life

  • Dedicated team for remote troubleshooting (English-, French- and Spanish-speaking)
  • Modem, Ethernet and/or VPN capabilities
  • Video communication capabilities (IP camera, Skype and/ or other devices for video transmission)
  • General help on operations and maintenance topics
  • Hints and tips for your Premier Tech equipment

Our Service Departments can be reached at:

Toll-free (USA/CAN): 1 855-WECARE-6


Quebec, Canada
 – All Premier Tech equipment, any W.G. Durant, BAG Equip, Verville, Erin and Chronos Richardson equipment

Phone: +1 418-867-8884

Utah, USA – Any STONEPAK equipment and predecessors: Bates, St. Regis Bates, Stone Container, Smurfit Stone, Altivity and Graphic Packaging

Phone: +1 801-536-0426

Alabama, USA – Any vonGAL Equipment

Phone: +1 334-261-2700

We provide professional and personal service through our complete technical support system. All your technical inquiries will receive a quick response. A specialized and experienced support team equipped with the latest computer diagnostic software and manuals will answer your call, assess and provide solutions to your situation.

A troubleshoot ticket system has been put in place in order to ensure mutual understanding and transparency regarding troubleshooting: A description of the current situation and the next steps to be achieved with the customer are always sent by email.

Save on costly downtime and provide your workforce with unparalleled support.