Client Services | WE CARE

The Client Services team comprises a large group of specialists passionately dedicated to lifecycle services. Our code of conduct reflects our belief that the client is the reason we exist, and that we must ensure our commitment to the success of his business.

Spare Parts

Order parts online and save 5%.
Contact our experienced parts specialists to get the right parts for your equipment, delivered quickly from our 8 parts depots worldwide.

Technical Support

Free technical support 24/7, 365 days a year, for life.
Contact our team of dedicated experts for remote troubleshooting that will get your equipment up and running fast.

Field Services

190 Field Services Technicians Worldwide.
Available to travel to our customers, the field service team offers services customized to clients’ specific needs, such as installation and commissioning, production line audit, optimization, etc.

Preventive Maintenance

Schedule your preferred technician far in advance.
Periodic maintenance performed by qualified personnel will ensure long equipment life, safe operation and optimal performance. Several service agreements available.

Training

Help your operators achieve optimal machine efficiencies.
Training programs cover areas such as operations, adjustments, maintenance, safety, hardware, control system, best practices, troubleshooting, etc.

Getting Started

Take ownership of your new equipment.
The first few months after new equipment is installed and commissioned are critical. Learn how the Client Services team can make this period of time easier.

WECARE Guarantee

We believe that the client is the reason we exist and that we must ensure our commitment to the success of his business. DELIVER | RESPOND | IMPRESS | VALUE | EASE | RESPECT

Retrofits & Upgrades

Turn older machine into state-of-the-art equipment. Benefit from the continuous improvement on our equipment, our dedicated team works in partnership with you to optimize your existing packaging machines.

Our customers benefit from 24/7 FREE Technical Assistance for life.

Premier Tech Chronos is committed to providing its customers with the most valuable services in the industry. Our portfolio of products and services is extremely wide and adapted to our customers’ most specific needs. Our main goal is to ensure that customers have all the support they need, and we strive to help them reach the highest Overall Equipment Effectiveness (OEE). We believe it is essential to offer a passionate team that puts the interests of its customers at the heart of daily decisions. 

We value your feedback as a customer. Let us know what you think and how you feel about our service (suggestions, complaints, compliments), so that we can better serve you.

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