Service Agreement
Is your equipment running at its optimal speed? Your machine should receive periodic maintenance performed by qualified personnel to ensure long equipment life, safe operation, and optimum performance.
Many of our clients have seen significant production gains thanks to the comprehensive client services offered through a Service Agreement.
Offers
Premier Tech Service Agreements aim to optimize and fulfill your manufacturing uptime by providing you with the necessary knowledge and tools to maximize your throughput.
On-site technicians analyze and fine-tune your equipment.
Recommendations are made for critical parts to be kept in inventory to assure uptime.
Preventive maintenance is integrated into your workflow to avoid unplanned downtime.
New retrofits and upgrades are identified to boost performance.
Plans
Premier Tech offers unbeatable service that goes beyond the installation and lasts for the lifetime of your equipment. Sign up for a Service Agreement and secure your service visits with a 12 or 24-month plan.
North America
| No Plan | Essential | Proactive | Performance | Performance+ | |
|---|---|---|---|---|---|
| Field Service Hours (Annual) | 40+ | 60+ | 120+ | 200+ | |
| Field Service Hours Discount* | 5% | 10% | 12% | 15% | |
| Parts Discount | 4% | 6% | 10% | 12% | |
| Retrofit and Upgrade Discount | 5% | ||||
| Training Discount | 5% | 5% | |||
| Remote Technical Support | |||||
| Technical Support Priority | |||||
| Annual Technical Support Report | |||||
| Client Portal | |||||
| Cancellation Policy** | 10 business days | 10 business days | 10 business days | 5 business days | 5 business days |
*Exclude travel time **Notification required before visit | Get Started | Get Started | Get Started | Get Started |
APAC
| No Plan | Essential | Proactive | Performance | |
|---|---|---|---|---|
| Field Service Hours (Annual) | 30+ | 50+ | 90+ | |
| Field Service Hours Discount* | 5% | 10% | 12% | |
| Parts Discount | 5% | 8% | 12% | |
| Retrofit and Upgrade Discount | 5% | |||
| Remote Technical Support | ||||
| Technical Support Priority | ||||
| Client Portal | ||||
| Emergency Visit Benefit (1/year @ standard rate) | ||||
| *Exclude travel time | Get Started | Get Started | Get Started |
Service Plan Add-ons:
Advanced Operator / Maintenance Training
Customized on-site or remote sessions focused on troubleshooting, optimization, and best practices.
Ready-to-Run Maintenance Kit
A pre-defined set of critical and high-turnover maintenance parts curated for your specific equipment model(s). Ensures essential components are available on-site, minimizing downtime and maximizing efficiency.
NECTON™
Premier Tech’s connected platform for real-time equipment monitoring, remote diagnostics, and performance insights. Enables proactive maintenance, data-driven optimization, and remote expert support.
Do you just need a service visit?
Click on the button to see our options for single visits from our expert field service technicians.
