Frequently Asked Questions

Everything you need to know about our equipment, client services, engineering and construction solutions, or company. Our comprehensive list of frequently asked questions provides valuable insights into Premier Tech and the services we offer.

Company

Equipment

Premier Tech manufactures products that include packaging equipment (baggers, case packers, palletizers, and pallet wrappers), processing and conditioning equipment (seed conditioning, treating, screening and mixing systems), intralogistics as well as treatment of bulk products. See all products.

You can get a quote for an equipment by filling out the necessary information about your needs on this page: request a free quote.

Premier Tech manufactures a wide range of products across 4 market sectors, including agriculture, nutrition, industrial, and organics.

You can download individual product brochures that include technical specifications through our website product pages. Click on the category and type of equipment you would like to browse, then click on a specific machine to access its product page and the ‘download brochure’ button.

Please note that not all equipment has an available brochure. If you would like more information on a specific product that does not have a brochure, contact us.

Premier Tech Systems and Automation has 16 manufacturing plants in 10 countries and offices across the globe including North America, Latin America, Europe, Asia and Oceania. See all our locations.

Client Services

Premier Tech offers top of the line services that include the following:

For a more extensive list of after-sales services, visit the Client Solutions page.

You can access your service requests through your online client portal account. If you already have an account, log in. If you would like to have an account, sign up.

Premier Tech has expert field service technicians that can travel to your site for emergency repairs, troubleshooting, equipment optimization and preventive maintenance. Book a visit.

Premier Tech offers customized training solutions for maintenance and operational excellence. Choose from on-site training, virtual training, on-site productivity increase coaching or virtual coaching to ensure your staff have the right tools to operate your equipment safely and effectively. Get started with a training solution.

Premier Tech offers its clients a digital customer experience that allows you to easily purchase parts, spare parts lists and retrofits through your Client Portal. It also includes user manuals, order history, service reports and more. Learn more about the Client Portal.

Premier Tech has a wide variety of upgrades and retrofits for its equipment. These can be added to existing equipment, enhancing performance, design and reducing overall maintenance. See available retrofits.

Premier Tech only provides genuine parts and service for its equipment. We do not supply parts for non-Premier Tech equipment.

Operation manuals for Premier Tech equipment are available in your personal Client Portal. You can also access other important documents and information from your account. Sign up or log in.

Installation and Construction Services

As the equipment manufacturer, we know your equipment and environment better than anyone, making us best positioned to install it precisely in your existing facility or new build, ensuring it performs exactly as intended from day one. 

Our services include: 

  • Equipment installation 

  • Design and engineering 

  • Construction services 

  • Project management 

 

For more details about what we offer, visit our Equipment Installation and Engineering and Construction pages. 

 

We have been delivering hundreds of projects for over 20 years in the agricultural market. With the knowledge and expertise accumulated over the last two decades, we have successfully expanded to the industrial, nutrition and organic market sectors as well.

We specialize in manufacturing equipment installation including packaging lines, processing equipment, material handling systems, and dust control systems across nutrition, agriculture, industrial, and organics facilities. 

Absolutely. Whether it's installing a single piece of equipment, adding a new packaging line, expanding your facility, or building from the ground up, we handle projects of all sizes with the same

Yes. In the U.S., we provide comprehensive construction services including demolition, site preparation, structural modifications, and facility upgrades for manufacturing plants of all kinds. Our teams coordinate all trades and manage the entire process. Learn more > /engineering-construction 

From internal processes to the team we choose for your site, safety is always our priority. Here are only some of the safety measures put in place:

  • Stringent Safety Protocols: We have established comprehensive safety protocols and guidelines that are regularly updated to incorporate the latest safety practices.
  • Highly Trained Personnel: Our team consists of experienced professionals who undergo rigorous safety training.
  • Regular Safety Inspections: We conduct regular safety inspections at our construction sites. This ongoing assessment helps identify and mitigate potential risks promptly.
  • Safety Equipment and Gear: All team members are provided with appropriate safety equipment and gear, including hard hats, high-visibility vests, gloves, and protective eyewear. We ensure that this equipment is well-maintained and up to date.
  • Subcontractor Compliance: We require all subcontractors working on our projects to adhere to our safety standards and guidelines. This ensures that everyone on the site follows the same safety practices.
  • Communication and Training: Regular safety meetings and training sessions are held to keep our team members informed and updated on the latest safety procedures.

If you would like to speak to someone from Equipment Integration team about a project or for general inquiries, please fill out the form.

United States: We provide the full range of services, including equipment installation, design and engineering, construction, and project management. 

 

Canada: We currently offer equipment installation and project management services. 

 

International: We supervise the installation and commissioning of your equipment to ensure it performs as intended. 

Company

At Premier Tech, what truly sets us apart from our competitors is our unwavering commitment to pushing the boundaries of innovation in the realm of high-quality packaging equipment. We don't just address market challenges; we proactively anticipate them and tailor our solutions accordingly. Our mission is clear: we're here to empower our clients to reach new heights of productivity by minimizing downtime and maximizing production efficiency.

Our clients are at the center of everything we do, and we are dedicated to ensuring their satisfaction and success. That’s why exceptional customer support is a core value at Premier Tech. We want to ensure our clients feel valued and satisfied with our equipment, services, and solutions.

Premier Tech operates globally, with an international presence that spans 5 continents. The best way to reach someone in sales in your location that understands your specific industry would be to fill out our contact form. Our internal team will ensure your inquiry gets to the right person and that they contact you promptly.

You can find the Premier Tech Systems and Automation social links below:

Have any more questions?

Contact our team of experts to get more information about our equipment, client services, engineering and construction solutions and our company.

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