Free technical support 24/7, 365 days a year, for life

Our customers have access to a specialized and experienced team that is dedicated to remote troubleshooting. Service is available in English, French and Spanish. The technical support team can connect remotely to modem, Ethernet and/or VPN and can videoconference via Skype, Facetime and Viber for even more effective remote troubleshooting.

Contact our remote technical support team:

Toll-free (USA/CAN): 1 855-WECARE-6
Email us

Direct lines:

Quebec, Canada 
All Premier Tech equipment, any W.G. Durant, BAG Equip, Verville, Erin and Chronos Richardson equipment
Phone: +1 418-867-8884

Utah, USA
Any STONEPAK equipment and predecessors: Bates, St. Regis Bates, Stone Container, Smurfit Stone, Altivity and Graphic Packaging
Phone: +1 801-536-0426

Alabama, USA
Any vonGAL Equipment
Phone: +1 334-261-2779

Remote connectivity is a powerful new tool that enables faster and cheaper troubleshooting. Want to try it out? We can provide more details and get you started.

Request a quote

We provide professional and personal service through our complete technical support system. All your technical inquiries will receive a quick response. A specialized and experienced support team equipped with the latest computer diagnostic software and manuals will answer your call, assess and provide solutions to your situation.

A troubleshoot ticket system is in place to ensure mutual understanding and transparency regarding troubleshooting: A description of the current situation and the next steps to be achieved with the customer are always sent by email.

A simple call and the remote troubleshooting begins.