Free technical support 24/7, 365 days a year, for life

Our customers have access to a specialized and experienced team that is dedicated to remote troubleshooting. Service is available in English, French and Spanish. The technical support team can connect remotely to modem, Ethernet and/or VPN and can videoconference via Skype, Facetime and Viber for even more effective remote troubleshooting.

Contact our remote technical support team:

Toll-free (USA/CAN): 1 855-WECARE-6
Email us

Direct lines:

Quebec, Canada 
All Premier Tech equipment, any W.G. Durant, BAG Equip, Verville, Erin and Chronos Richardson equipment
Phone: +1 418-867-8884

Utah, USA
Any STONEPAK equipment and predecessors: Bates, St. Regis Bates, Stone Container, Smurfit Stone, Altivity and Graphic Packaging
Phone: +1 801-536-0426

Alabama, USA
Any vonGAL equipment
Phone: +1 334-261-2779

Remote connectivity is a powerful new tool that enables faster and cheaper troubleshooting. Want to try it out? We can provide more details and get you started.


We provide professional and personal service through our complete technical support system. All your technical inquiries will receive a quick response. A specialized and experienced support team equipped with the latest computer diagnostic software and manuals will answer your call, assess and provide solutions to your situation.

A troubleshoot ticket system is in place to ensure mutual understanding and transparency regarding troubleshooting: A description of the current situation and the next steps to be achieved with the customer are always sent by email.

A simple call and the remote troubleshooting begins.