Maximum productivity and reliability from the very beginning of any new installation

It became clear for us at Premier Tech that the clients with the most successful installations are those with immediate and direct support during the critical first year of operation while they familiarize themselves with their new equipment.

We identified the most common issues experienced during this first year of operation of a new installation, and built the YEAR ONE support program to help you address and resolve them. The program consists of three visits set at critical milestone-months during this time period, each with a set tasklist including field service, training and parts solutions. The YEAR ONE support program will both facilitate your transition from manual to automated processes, and help prevent these common issues from affecting productivity and equipment reliability in the long term.

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Peace of mind

The YEAR ONE program was specifically designed to provide new PT equipment owners and those transitioning from manual processes to automation with assistance and guidance throughout the first year of operation of the new equipment – and to consequently remove all the guess work, fear and stress from the process.

 

Performance

The program focuses on providing you with help and training during the transition period so that you can focus on maximizing performance from the moment your equipment is installed. We ensure your equipment reaches and maintains maximum productivity, and that your team members have the necessary training to operate it and perform the required maintenance.

 

Cost-efficiency

The program not only ensures that best practices and maximum productivity are attained early on during the transition period, but also helps you avoid simple mistakes and common issues, which can lead to costly breakdowns and subsequent production down time.

1st visit – One month post installation

Your equipment is up and running, and your team members are becoming familiar with its operation and components. It is likely that your operators and maintenance personnel will experience a dip or plateau in their learning curve as they begin to know and work with the equipment. This will in turn result in a fluctuation in your production rates. The equipment will also need regular upkeep and begin to require preventive maintenance.

Visit tasklist:

  • Equipment operation training and education about best practices
  • Equipment tuning and optimization
  • Maintenance follow-up and training
  • Spare parts inventory review and recommendations
  • Technical support contact information review

2nd visit – Six months post installation

Your equipment has now been running for a little while longer, and operations are running more smoothly. Your team members have accustomed themselves with the new automated processes and are ready to further their skills and knowledge of the equipment. You may also experience staff turnover and have to hire new operators. You are also likely to notice that some parts are beginning to wear and need replacing, and that operational issues arise.

Visit tasklist:

  • New operator training
  • Training needs assessment
  • Complete equipment inspection and tuning
  • Review of maintenance work done to date and preventive maintenance schedule
  • Spare parts inventory review and recommendations
  • Collection of operator feedback on operational issues, followed by development of and/or education on resolution methods
  • Identify and address any warranty-related issues

3rd visit – Eleven months post installation

Your equipment has now been running for nearly a year, and operations are becoming routine. Your team members have accustomed themselves to the automated processes and have expanded their skills and knowledge of the equipment. You may still experience staff turnover and have to hire new operators. You may also notice some persisting operational issues that should be addressed prior to the end of your warranty period.

Visit tasklist:

  • New operator training
  • Development and implementation of solutions for persisting issues
  • Complete equipment service and inspection with operational status report prior to warranty ending
  • Preventive maintenance schedule follow-up and review
  • Spare parts inventory review and recommendations
  • Review LIFECYCLE Support Program options moving forward after warranty period ends

For more information, please contact your sales manager or project manager.